Privacy Policy

This policy explains how TowCare Towing Services ("TowCare", "we") handles personal information when you visit this website or contact us by phone or WhatsApp. We follow the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

Information we collect

• Your name and phone number when you call or message us.
• Pickup and drop locations, including live location you choose to share.
• Vehicle details such as model and registration number, and photos taken at pickup and delivery.
• If we use website analytics, basic usage data such as pages visited and device type.

How we use it

• To quote, dispatch and complete your towing job.
• To contact you about your booking and send updates on WhatsApp.
• To keep records for billing, insurance and legal purposes.
• To understand and improve how our website performs.

Sharing

We do not sell your information. We share it only with our drivers, the garage or service centre you ask us to deliver to, your insurer when you request it, or authorities when required by law.

Retention

We keep booking records only as long as needed for the purposes above or as required by law.

Your rights

You can ask us to access, correct or delete your personal data, or withdraw consent, by calling 7090 122 133.

Changes

We may update this policy. The latest version will always be on this page.